Warranty Information
Duration: This warranty is valid for a period of one (1) year from the date of purchase.
Coverage: This warranty covers manufacturing defects only. Manufacturing defects include but are not limited to broken poles, straps, zippers, faulty canvas or any other faults in materials or workmanship that arise during normal use of the product.
Exclusions: This warranty does not cover damages resulting from wear and tear, misuse, improper installation, tears smaller than .5 inch, accidents, alterations, or any damages caused by factors beyond the control of the manufacturer.
Claims Process:
- In the event of a manufacturing defect covered by this warranty, the customer must contact our customer service department within the warranty period.
- Proof of purchase, including the date of purchase and purchase receipt, may be required to validate warranty claims.
- Upon approval of the warranty claim, the manufacturer will repair or replace the defective product, at its discretion, free of charge.
- Any shipping costs associated with returning the product to the manufacturer for warranty service are the responsibility of the customer.
Limitation of Liability:
- The liability of the manufacturer under this warranty is limited to the repair or replacement of the defective product as stated above.
- The manufacturer shall not be liable for any incidental, consequential, or indirect damages arising from the use or inability to use the product covered by this warranty.
Modification of Warranty Terms:
- The manufacturer reserves the right to modify or amend the terms of this warranty policy at any time without prior notice.
Contact Information:
- For warranty claims or inquiries, please contact our customer service department at info@ofishalpro.com